To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant required information. The use of correct address and Post Code, and route information (if applicable) are critical to ensuring timely delivery.

UPKicks.net ship our shoes from China.We can ship to all global.

Usually we ship via DHL, FEDEX or EMS,USPS.

Due to some customs issues, We will choose ePacket. The purpose is to avoid being imposed tariffs.

As usual, it takes 10-15 business days after we ship out the shoes. We take strict quality controls on your shoes before shipping out, and ensure properly packed before shipping out. Most of our orders can be shipped out within 48 hours ,if they have in stock.

Due to teh coronavirus (COVID-19) , the shipping time will normally extent to 15-20 days.

3-5 days after your place order, you will receive a shipping confirmation email or information by WhatsAPP or Facebook with the tracking number of your order. Please offer a real and active email address, We will update your package’s information by email.

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, or issuing a refund to your original form of payment because of the item(s) not in stock.

If you have placed an order and would like to cancel it , please contact our customer service as soon as possible. But if your order has been sent out, we can’t cancel it. Thanks for your understanding.

If you don’t receive your tracking number within 7 days after placing your order, The e-email may be defined as junk mail. In this case, please contact us .